You have forged a new sales process at Westbrook through recruitment of personnel, establishment of prospecting, implementation of a 24-7 CRM program such as salesforce.com. The CRM has enhanced our communication and accountability. This tool alone has better organized our sales force to accomplish more in less time with less effort. The division of labour has made everyone more productive, accountable, with greater results and satisfaction. The training sessions with Steve were excellent. He is very knowledge, patient, understanding, and a phenomenal teacher in drilling down and explaining the CRM Program. He is a strong communicator, very personable, and results oriented. His follow-up is superb. The defining of quarterly objectives for the Account Managers with metrics is valuable feedback for them to realize their performance and accountability. In 103 accounts there was an additional growth of $1.2MM which is testimonial to the success of your program.